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Introduction

Logic Lab Systems ("we", "us", or "our") welcomes you to our Terms and Conditions. As a global IT services company offering solutions in website development, mobile app development, UI/UX design, technical consulting, and more, we want you to understand the rules and expectations when working with us. These IT service terms are designed to be straightforward to read, so you know exactly what to expect.

You (the client or user) agree to these terms by using our website or engaging our services. We value transparency and trust, so we've laid everything out in plain language. Note that specific projects will also involve separate agreements ("digital development agreements") detailing project scope, timeline, and other particulars. Those agreements work hand-in-hand with these terms to cover all aspects of our collaboration.

What are our service usage terms?

Our service usage terms outline how you can use Logic Lab Systems' services responsibly and effectively. In essence, when you work with us or use any tools we provide, you agree to:

Use our services for lawful purposes: Our solutions (whether a website, app, or consulting advice) should be used in legal and ethical ways. You must not use any software, code, or advice we give you to engage in fraudulent, harmful, or illegal activities.
Follow our software usage policy: If we provide you with software or code (for example, a website's source code or a downloadable tool), you agree to use it as intended. This means you won't resell, redistribute, or repurpose our work beyond your own business use unless we give you written permission. Our software usage policy is simple — respect the intended use of the product and the licensing we provide with it.
Provide accurate information and cooperation: Successful IT projects require good communication. You agree to give us accurate information about your requirements and to respond in a timely manner to our questions or feedback requests. This helps us meet your needs effectively and on schedule.
Respect our team and infrastructure: We strive to deliver excellent service, so we expect clients to interact with our team professionally. Any online portals, communication tools, or test environments we provide should be used responsibly. For example, if we give you access to a development site to review progress, please don't share that access with unauthorized people or attempt to breach security measures.

By adhering to these service usage terms, you help us maintain a safe, productive working relationship. We commit to delivering services professionally and ask that you, in turn, use those services and any deliverables responsibly.

How does project engagement and scope work?

Engaging with Logic Lab Systems on a new project is a structured process designed to ensure clarity and success. Here's how our typical project engagement works:

Initial Consultation: We start by discussing your needs and ideas. Whether you need a new mobile app, a redesigned website, or technical consulting, we'll listen and offer our initial thoughts. This is a no-obligation discussion to make sure we understand your vision.
Scope Definition & Agreement: After the consultation, we define the project scope in detail. We'll outline the features, design elements, timeline, and costs involved. This information is documented in a project proposal or contract – our "digital development agreement." Both parties will review and sign this agreement, which serves as the foundation for the project. It includes important project delivery terms such as milestones, deadlines, and payment schedule. Once signed, it indicates mutual commitment to proceed.
Implementation & Development: Upon agreement, our team gets to work. We will develop your solution (e.g., coding the website or app, creating designs, etc.) according to the agreed scope. Throughout this phase, we may provide updates or interim demos so you can see progress. We encourage feedback during development to ensure we're on the right track.
Review & Revisions: When we reach key milestones or project completion, we present the deliverables to you for review. At this stage, you can request changes or tweaks. We support reasonable revision requests (more on this in the section about revisions) to make sure the final product meets your expectations, as long as they stay within the agreed scope.
Testing & Quality Assurance: For software projects, we thoroughly test the website or application to iron out any bugs and ensure it runs smoothly. If it's a design or consulting deliverable, we double-check that everything meets the objectives. You may also perform your own evaluation or user acceptance testing.
Project Delivery & Acceptance: Once revisions are completed and the product is tested, we deliver the final project to you. Deliverables might include source code, design files, reports, or other materials depending on the service. We typically consider a project "delivered" when you have everything as per the agreement and indicate your acceptance (usually in writing or by signing a completion sign-off).

Throughout this engagement, clear communication is key. If at any point you want to adjust the scope, we will discuss how it impacts the timeline or cost and amend our agreement accordingly. We strive to be flexible, but significant changes may require a new agreement or an addendum to the existing one. Our goal is to ensure that both you and our team have a clear understanding of what will be delivered – no surprises on either side!

Do we provide downloadable products or third-party tools?

Yes, in some cases we do provide downloadable code or incorporate third-party tools as part of our services. Here's what that means for you:

Downloadable Code or Software: We might offer code snippets, libraries, or software tools for download on our website or as part of your project. For example, you might receive a plugin, a custom software tool, or a design template. When we provide such downloadable products, we will also provide guidance on how you can use them. Generally, any code or software we give you is for your own business use under the agreed project or purpose. You should not share or sell our code publicly unless the license we provide says you can. Essentially, we grant you a license to use the downloaded materials, which is usually part of the deliverables of a project or a free resource we offer. This license allows you to use and modify the code for your intended purpose but does not transfer ownership of our underlying methodologies or trade secrets.
Third-Party Tools and Libraries: As a modern IT company, we often utilize third-party tools, frameworks, or libraries (for example, an open-source framework, a WordPress plugin, or a JavaScript library) to build your solution efficiently. We may also recommend third-party services (like a payment gateway, mapping API, or analytics tool) for integration. Any third-party software or service we use will come with its own terms of use or license. We will make sure to inform you about any significant third-party components that require your awareness. You agree to comply with those third-party terms as well. For instance, if we use an open-source library under a certain license, you need to honor that license's conditions (we'll help explain them if needed).
No Guarantees from Third Parties: While we choose reputable third-party tools, Logic Lab Systems isn't responsible for the performance or updates of software made by other companies. If a third-party tool we integrated changes, discontinues, or has a security issue, we'll do our best to adapt and support you (possibly as a new scope of work), but we can't be held liable for the third party's actions. We do, however, take care to keep all software components up-to-date during the development process to avoid known issues.
Security and Virus Protection: Any downloadable product we provide will be checked for viruses and malware to the best of our ability. We encourage you to also scan any files you download from our site or that we send you, as a precaution. We value cybersecurity (it's one of our areas of expertise), so we aim to ensure that anything you download from us is safe and secure.

In summary, we do provide downloads and use third-party tools to serve you better. Our approach is that you use these resources according to their intended purpose and licensing. We strive to make usage rights clear for any code or tool you receive, and we're here to answer any questions about using those resources.

What about revisions, cancellations, or refunds?

We understand that projects can evolve, and client satisfaction is our priority. We do offer revisions to fine-tune the results, but we generally do not accommodate cancellations or provide refunds once a project is underway. Here's how we handle each of these aspects:

Revisions: We offer reasonable revisions on deliverables to ensure the final result aligns with your vision. "Reasonable revisions" means if the website or app we built needs some adjustments or the design needs minor tweaks to meet the agreed requirements, we're happy to make those changes. These revisions should be within the originally agreed project scope. For example, if a color needs changing, or a section needs rearrangement, or a minor functionality adjustment is required, we consider that reasonable. However, a request to add completely new features or a major redesign that wasn't in the scope would be considered a scope change (and not a simple revision). The specifics (like how many revision rounds are included) might be outlined in your project agreement, but generally we work with you until you're satisfied or until we mutually agree that the request is beyond the initial scope.
Cancellations: Once a project agreement is signed and work has begun, we generally do not allow cancellations. When you engage us, we reserve time and resources for your project, often turning down other opportunities to focus on your work. If you decide to cancel mid-project, it results in a significant loss of effort and time that we cannot recover. Therefore, our policy is that cancellations are not permitted after we've started work under a signed agreement. In exceptional cases where a project must end early (due to unforeseen circumstances), we'll discuss a fair arrangement. Typically, you would be responsible for costs of work already completed, and we would mutually agree on how to conclude the project. The key point is that a project commitment is mutual, and we expect both parties to honor it.
Refunds: Because of the nature of custom IT services (which involve investing our time and expertise), we do not offer refunds for work completed or for a change-of-mind after deliverables have been provided. Once we've delivered a service or product and fulfilled the agreed scope, the payment for that work is considered earned. Unlike a physical item that can be returned, our services can't be "undone" – the hours and effort spent are real. Therefore, payments (including any upfront deposits or milestone payments) are generally non-refundable. Our focus, instead of refunds, is on getting the project right. If something isn't to your liking, we'll address it through revisions or additional support as needed, within the boundaries of the original project terms. We believe in working collaboratively to solve issues rather than resorting to refunds.

In summary, we stand behind our work and will do our best to ensure you're happy with the outcome through a clear scope and revision process. However, once we commit our resources and time, we rely on the agreed project moving forward to completion. Thus, we set these policies on cancellations and refunds to be transparent upfront. It's always best to communicate any concerns, and we'll do our utmost to find a solution that keeps the project successful for everyone.

How does intellectual property and ownership work?

Intellectual property (IP) rights are an important aspect of any IT project. In simple terms: you will own the final products we create for you once the project is done and paid for, and we will retain ownership of any of our pre-existing components or tools (granting you a license to use them as needed). Here's how we handle IP and ownership in detail:

Ownership of Final Deliverables: Once a project is completed and paid for in full, you, the client, will own the final deliverables. This includes things like the website's source code, the mobile app code, design files (e.g.,Intellectual property (IP) rights are an important aspect of any IT project. In simple terms: you will own the final products we create for you once the project is done and paid for, and we will retain ownership of any of our pre-existing components or tools (granting you a license to use them as needed). Here's how we handle IP and ownership in detail: logos, graphics, UI layouts), reports or documents from consulting, and other project outputs. In other words, the end product is yours to use for your business as you see fit. We transfer those rights to you upon project closure so you have full control over your product.
Source Code Licensing: In most cases, we transfer ownership of custom source code to you outright. If we created custom software or unique code for your project, you have the right to use, modify, or even sell that software as you please (unless otherwise agreed in the project contract). We do not retain any claim on custom-developed features made specifically for you. However, in situations where we use our own pre-existing proprietary libraries or components within the project, we may retain ownership of those underlying elements while granting you a license to use them as part of your project. This is a common practice that allows us to reuse generic components in other projects while ensuring you can use the complete product without any issues. Rest assured, any such exceptions will be clearly noted in the project agreement so you know exactly what is owned by you versus what is licensed.
Third-Party Materials: As mentioned earlier, if your project includes third-party libraries, plugins, fonts, images, or other content not created by Logic Lab Systems, those items are owned by their respective creators. You will receive the appropriate usage rights for these materials (usually defined by their license). We will provide you with information on these components and their licenses when we hand over the project. It's important that you comply with those license terms (for example, some open-source licenses might require giving credit in your app or site, which we'll help incorporate if needed). We cannot transfer ownership of third-party content to you (since we don't own it), but we make sure you have all permissions needed to use everything in your project legally.
Client Materials and Ideas: If you provide us with materials (like your logos, text content, images, or other assets) or share proprietary ideas to be used in the project, those remain your property. We will use them only for your project and will not distribute or use them elsewhere without your permission. Likewise, any confidential information you share with us during the project will be kept confidential as per our project agreement or any Non-Disclosure Agreement (NDA) we have in place.
Company Know-How and Reusable Components: Over years of service, we develop certain expertise, templates, and techniques. When we apply this know-how to your project, it improves efficiency and quality. While the specific output for you is yours, we retain the right to use our general knowledge, skills, and any non-sensitive code snippets or tools in future projects. This does not affect your use of your project, but it means we can continue to grow our library of knowledge and serve all clients better. (Think of it like a chef keeping a recipe – they cook a meal for you which you enjoy, but they still keep the recipe to use again.)
Portfolio Rights: We are proud of the work we do and often like to showcase completed projects in our portfolio or case studies. Unless you request otherwise (for example, via a confidentiality request or a Non-Disclosure Agreement (NDA)), we reserve the right to mention your project in our marketing materials. This might include a brief description of the work and possibly screenshots or non-sensitive portions of the project. We will never share sensitive data or anything you explicitly ask us to keep private. Showcasing our work helps demonstrate our expertise to others, but we fully respect if a project needs to remain confidential.

Our approach to IP is meant to be straightforward: you get ownership of what you paid us to create, and we retain ownership of the tools and knowledge we brought to make it (while giving you the necessary rights to use everything in your project). If you have specific needs or concerns regarding intellectual property or licensing, let's discuss them at the start of the project. We're flexible and want to ensure you're comfortable with how your project's IP is handled.

How should clients use our website?

Our company website is another way you interact with us, and we expect all visitors to use it in a responsible, lawful manner. By using our site, you agree to the following guidelines:

Lawful and Appropriate Use: You will not use the Logic Lab Systems website for any unlawful purpose. This means you agree not to attempt any hacks, introduce malicious code (like viruses or malware), or engage in behavior that could damage the website or interfere with others' use of it. Also, you must not use our site to harass, defame, or violate the rights of any other person or entity.
Accuracy of Your Submissions: If there's a contact form, newsletter signup, or any feature where you input information on our site, you agree to provide true and correct information. For example, when contacting us, use a valid email and your real name (or company name) so we can communicate effectively. Do not impersonate anyone or provide information that you know is false or misleading.
Respecting Intellectual Property: The content on our website – including text, images, graphics, logos, and any downloadable resources – is owned by Logic Lab Systems or used by us with permission. You're welcome to read and benefit from our content, but remember it's protected by copyright and other IP laws. You cannot copy or distribute our website content for commercial purposes without our explicit permission. If we have blog posts or articles, you can share them via a link or social media (which we appreciate!), but please do not plagiarize or repost our content as if it were your own.
Use of Downloadable Resources: If our website offers free resources to download (like a whitepaper, e-book, or code sample), those are provided for your personal or internal business use. You should not sell or redistribute these resources. Sometimes such downloads come with their own specific terms (for example, an open-source license for a code sample). Please adhere to any terms that accompany the download. When in doubt, treat downloadable content as for your use only, unless it explicitly says you can share it.
External Links Disclaimer: We may include links on our site to external websites or services that are not operated by Logic Lab Systems. These links are typically for additional information or convenience (for instance, a link to a partner company or a relevant article). We are not responsible for the content or policies of those external sites. Visiting those links is up to you, and you should review their terms and privacy policies. A link from our site doesn't imply we endorse or take responsibility for that third-party content.
Accuracy of Website Information: While we strive to keep our website information up-to-date (such as service descriptions, portfolio items, or blog content), there could occasionally be inaccuracies or outdated info. The content on our site is for general information and should not be taken as specific advice for your project without consulting us. We don't guarantee that the site will always be available or error-free (though we do aim for high uptime and accuracy). If you spot something that seems incorrect, feel free to let us know, and we'll correct it if needed.

By following these guidelines, you help keep our website a useful and safe space for everyone. Essentially, enjoy our site, learn from it, and interact with us through it, but do so respectfully and lawfully.

Do we update these terms?

Yes, we may update these Terms and Conditions from time to time. Technology and business evolve, and we want to make sure our terms always reflect our current practices and comply with any new legal requirements. Here's what you should know about updates:

Changes and Notifications: If we make a significant change to these terms (for example, adding a new section or changing our policy on something important), we will update the "Last updated" date at the top of this page. In some cases, we might also notify our clients directly (for instance, via email or a notice on our website) if the changes are substantial. However, we encourage you to review this page periodically to stay informed of any updates.
Continued Use Implies Acceptance: When we update the terms, the new version becomes effective as soon as it's posted (unless otherwise stated). By continuing to use our website or services after an update, you are agreeing to the revised terms. If you ever have concerns about a change, please contact us for clarification. If a change were to significantly affect your rights or obligations and you do not agree with it, you would need to stop using our services; but our aim is that updates will either be neutral or beneficial for our clients.
Version History: For transparency, we may keep previous versions of our Terms and Conditions or a summary of changes. This lets you see how our terms have evolved. While we might not list out every minor edit, we'll be clear about major changes.

In short, these terms might evolve as our business and the legal landscape do. We'll always maintain our commitment to clarity, fairness, and respect for our clients when making updates. If there's ever any doubt or question about something in our terms, just ask us — communication is always open.

Contact Us

We value communication and are here to help with any questions or concerns you might have about these Terms and Conditions or any of our policies. If there's something you don't understand or need further clarification, please reach out to us.

You can contact Logic Lab Systems through the following ways:

Email: Send us a message at info@logiclabsystems.com, contact@logiclabsystems.com. This is often the quickest way to get a response regarding policy questions or any issues.
Phone: Call us at +91 92740-95595. Our office is based in India (we serve clients globally, but this is our primary contact number), so please be mindful of the time difference if you are calling from another country.
Website Contact Form: You can also use the contact form on our website. Head over to our "Contact Us" page and fill out the form with your inquiry. We monitor these submissions and will get back to you as soon as possible.

Our main offices are located in Jodhpur, Rajasthan, and Ahmedabad, Gujarat in India. If you need to send any physical correspondence or visit us in person, let us know and we can make appropriate arrangements. For most questions, digital communication is preferred and typically the fastest way to reach us.

Thank you for taking the time to read our Terms and Conditions. We believe that clear terms help build trust, and we strive to uphold transparency and fairness in all our client relationships. By working with Logic Lab Systems or using our website, you're agreeing to these terms, and we in turn commit to delivering professional, high-quality IT services to you. If you have any questions or suggestions regarding our terms, please don't hesitate to contact us – we're always here to listen and improve.